Privacy Policy Altona Flowers
Altona Flowers is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, contact us, or use our services. We are located in Altona, Victoria, Australia and comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
Information We Collect
We may collect the following types of personal information:
- Contact Information
- Order Information
- Communication Records
- Website Usage Data
We do not collect or store credit card or payment information directly. Payments are processed securely through third-party payment providers.
How We Collect Your Information
We collect personal information when you:
- Call us to place an order or make an inquiry
- Send us a message via our website contact form
- Email us directly
- Visit our store in person
- Browse our website (via cookies)
How We Use Your Information
We use your personal information to:
- Process and deliver your flower orders
- Communicate with you about your order (e.g., delivery confirmation, order updates)
- Respond to your inquiries and requests
- Improve our website and customer service
- Send occasional marketing communications (only if you have opted in)
- Comply with legal obligations
We will never sell, rent, or trade your personal information to third parties.
Disclosure of Your Information
We may share your personal information with:
- To ensure your flowers are delivered to the correct address
- For website hosting, analytics, or email services (under strict confidentiality agreements)
- If required by law or to protect our legal rights
All third-party providers are contractually obligated to protect your information and use it only for the purposes we specify.
Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
These steps include:
- Secure storage of physical records
- Password-protected systems
- Limited access to personal information (only staff who need it to serve you)
- Regular security reviews
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Cookies and Website Tracking
Our website uses cookies to:
- Enhance your browsing experience
- Understand how visitors use our site (e.g., Google Analytics)
- Remember your preferences
You can disable cookies through your browser settings. However, some website features may not function properly.
Accessing and Correcting Your Information
You have the right to:
- Request access to the personal information we hold about you
- Request corrections to any inaccurate or outdated information
To do so, please contact us using the details in Section 11. We will respond within a reasonable time (usually 30 days).
Retention of Information
We retain your personal information only for as long as necessary to:
- Fulfill the purpose for which it was collected
- Comply with legal obligations (e.g., tax records)
- Resolve disputes or enforce agreements
Order records are typically kept for 5–7 years for tax and legal purposes.
Children's Privacy
Our website and services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: